Information We Collect

Ultrabrainpanel collects several types of information from users who interact with our machine learning platform. When you register for our courses or browse our educational content, we gather personal details that help us provide better learning experiences.

We also collect information automatically through cookies and similar technologies. This includes your IP address, pages visited on our platform, time spent on different sections, and interaction patterns with our educational materials.

How We Use Your Information

The information we collect serves multiple purposes related to delivering quality education in machine learning and artificial intelligence. We use your data to create personalized learning paths that match your skill level and career goals.

Your contact information helps us send course updates, schedule notifications for live sessions, and provide technical support when needed. We analyze learning patterns to improve our curriculum and identify topics where students need additional resources.

Payment information is processed securely through certified payment processors. We maintain records of transactions for accounting purposes and to provide you with receipts and enrollment confirmations.

Information Sharing and Disclosure

Ultrabrainpanel operates with strict data sharing policies. We only share your information in specific, limited circumstances that directly support your educational experience or comply with legal requirements.

Course instructors receive access to your name, progress data, and assignment submissions to provide personalized feedback and academic support. Technical staff may access your account information when providing customer support or troubleshooting platform issues.

We work with trusted service providers who help maintain our platform infrastructure, process payments, and send communications. These partners are bound by strict confidentiality agreements and can only use your information for specified services.

In accordance with Vietnam's data protection laws, we may disclose information when required by legal authorities or to protect the rights and safety of our users and staff.

Data Security and Protection

We employ multiple layers of security to protect your personal information. Our servers use enterprise-grade encryption, and all data transmission occurs through secure, encrypted connections.

Access to your information is restricted to authorized personnel who need it for their job functions. We regularly update our security systems and conduct audits to identify potential vulnerabilities.

Your account is protected by password authentication, and we encourage users to create strong, unique passwords. We monitor for suspicious login attempts and will notify you of any unusual activity on your account.

Despite our security measures, no online system is completely immune to threats. We continuously work to improve our defenses and will promptly notify users if any data breach affects their information.

Your Privacy Rights

To exercise any of these rights, contact our privacy team using the information provided below. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.

You also have the right to withdraw consent for data processing activities that require your permission. This may affect your ability to access certain features of our platform.

Data Retention and International Transfers

We retain your personal information for as long as your account remains active or as needed to provide educational services. After account closure, most personal data is deleted within 90 days, though some records may be kept longer for legal compliance.

Course completion certificates and academic records are maintained for seven years to support career verification needs. Financial transaction records are kept according to Vietnam's accounting and tax requirements.

Some of our service providers are located outside Vietnam, including cloud hosting services and communication platforms. We ensure these providers meet adequate data protection standards and have appropriate safeguards in place.

Any international data transfers comply with Vietnam's Personal Data Protection Decree and include contractual protections to maintain your privacy rights across borders.

Cookies and Tracking Technologies

Ultrabrainpanel uses cookies and similar technologies to enhance your learning experience and improve platform functionality. These small data files help us remember your preferences and track your progress through courses.

Essential cookies are necessary for basic platform operation, including maintaining your login session and securing your account. We also use analytics cookies to understand how users interact with our content and identify areas for improvement.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality. We respect your choices and provide clear information about what each type of cookie does.

Updates to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we will notify active users through email and platform announcements.

Minor updates, such as clarifications or formatting changes, may be made without direct notification. We encourage you to review this policy regularly to stay informed about how we protect your information.

Continued use of our platform after policy updates constitutes acceptance of the revised terms. If you disagree with any changes, you may close your account and request data deletion.